Question 1

I can't hear the training / audio issues

Accepted Answer

First confirm the browser tab isn't muted, then check audio on other sites such as YouTube. If those work, restart your browser and machine. Contact support if the issue persists.

Question 2

My video is stuck or frozen

Accepted Answer

Turn off automatic video quality in settings, then restart your browser and machine if it still doesn't play. Contact support if the issue persists.

Question 3

My course will not start or initialize

Accepted Answer

This is usually an LMS initialization issue. Restart your browser, try a different browser, then contact support if the course still won't launch.

Question 4

My course won't mark as complete

Accepted Answer

Use the Exit or Save & Close button in the top right of the program — many LMS platforms require this to register completion. Restart the browser if needed and contact support if it still doesn't complete.

Question 5

My course progress reset or won't bookmark

Accepted Answer

Always exit using Save & Close so the LMS stores progress. If progress still resets, contact your LMS administrator or WILL support.

Frequently Asked Questions

Get Help Fast

Built by Proven Leaders
in Behavior Change

Trusted by Industry Leaders

Award-Winning Excellence

Can't find what you're looking for?

Frequently Asked Questions

Get Help Fast

01I can't hear the training / audio issues

02My video is stuck / frozen

03My course will not start / initialize

04My course won't mark as complete

05My course progress reset / won't bookmark

Built by Proven Leadersin Behavior Change

Trusted by Industry Leaders

Award-Winning Excellence

Can't find what you're looking for?

Built by Proven Leaders
in Behavior Change